Agency staff show up. PointClickCare access shouldn't be the holdup.
Agency staff arrive on short notice — often outside business hours, always without IT involvement. The Care Team Portal gives facility staff a controlled way to provision PointClickCare accounts just-in-time (JIT). And if your organization uses single sign-on, Credric can write back to Active Directory or Entra ID so agency staff get SSO access too — securely, within your existing infrastructure. When the shift ends, everything is revoked automatically.
Facility staff selects a template
A charge nurse or care team lead picks from pre-approved provisioning templates configured by IT. Each template defines the role, facility access, and permissions — no guesswork.
Access window is set
Choose a revocation window: 4 hours, 12 hours, end of shift, or a custom duration. When the window expires, Credric automatically disables the account across every connected system.
Account is provisioned — PointClickCare and SSO
Credric creates the PointClickCare account with the exact permissions defined in the template. If your organization uses SSO, the matching Active Directory or Entra ID account is created at the same time. Ready to chart in minutes.
Your identity stack.
Your rules.
The Care Team Portal provisions agency staff into PointClickCare in minutes. But if your organization also uses single sign-on, Credric can meet you where you are — with writeback to Active Directory or Entra ID so your agency staff use SSO too.
When writeback is enabled, the care team lead clicks provision once, and Credric securely creates the PointClickCare account and the corresponding directory account simultaneously — complete with SSO credentials. On-prem, cloud, or both. No separate IT request for directory access. No waiting for someone to manually create an identity.
Active Directory writeback
Agency staff provisioned through the portal automatically get an AD account created in your environment. The SSO password is generated and displayed immediately — the agency nurse can log in the moment the account is ready.
Entra ID writeback
For organizations using Entra ID, Credric provisions the user and sets their SSO password — all triggered from that same one-click provision in the portal. No separate identity request, no waiting on IT.
Synchronized lifecycle
When the access window expires, Credric doesn't just disable the PointClickCare account — it disables the AD or Entra account too. Extend access? Both systems re-enable. Every action stays in sync automatically.
Password resets without IT
Agency staff forget passwords. It happens. Instead of calling IT at 2 AM, the charge nurse resets it from the portal — for PointClickCare, Active Directory, Entra ID, and point-of-care terminals. IT controls which reset types are enabled.
- PointClickCare login password
- SSO password (AD or Entra)
- Point-of-care PIN
Optional approval workflows
Some agency roles need a second set of eyes before access is granted. Templates can require approval from a designated reviewer before the account is created — adding governance without slowing down the roles that don't need it.
- Per-template approval requirements
- Designated approvers by role
- Instant provisioning for pre-approved templates
IT stays in control. Facility staff stay unblocked.
IT defines the templates, permissions, and revocation policies. Facility staff use them. Every action is logged and auditable.
No IT ticket required
Agency staff often arrive outside of business hours. The Care Team Portal lets facility staff provision access on the spot — nights, weekends, holidays.
Full visibility for IT and compliance
Every account created through the portal is logged with who requested it, which template was used, when access was granted, and when it was revoked. Nothing happens in the dark.
Automatic revocation, every time
Temporary accounts are disabled automatically when the access window expires — in PointClickCare, Active Directory, and Entra ID simultaneously. No manual follow-up, no orphaned accounts across any system.
Built for real-world agency staffing
Agency staff show up at all hours. The Care Team Portal handles account provisioning securely so your team can focus on care — not on IT tickets.
Overnight Agency Coverage
An agency nurse arrives at 11 PM. The charge nurse provisions PointClickCare + SSO access from a template and sets auto-revocation for 8 hours. At 7 AM, both accounts are disabled automatically.
Call-off Coverage
A CNA calls off an hour before shift change. The charge nurse calls the agency, and a replacement arrives 30 minutes later. Access is provisioned from a template before they hit the floor — no ticket, no waiting on IT.
Weekend Agency Staffing
A facility needs temporary agency CNAs for the weekend. The care team lead provisions accounts Friday evening with end-of-shift revocation. No IT involvement needed until Monday — and no orphaned accounts left behind.
Agency Password Reset at 2 AM
An agency nurse's password expires mid-shift. Instead of calling IT, the charge nurse resets it from the portal — PointClickCare, AD, or Entra — and the nurse is back to charting in under a minute.
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